AnyGlove offers a full refund on any unopened items that have been purchased through our online store or through our Amazon Site. Items that have been 'opened' are not eligible for a refund. Due to the nature and quality of our product, exchanges are not allowed nor are they needed. In case of any issue applying our AnyGlove Formula's to your gloves, please Contact Us. Most issues that occur can simply be resolved by few trouble shooting steps to ensure the formula is drying on your gloves.